What are the requirements to use the POS Terminal Countertop Kit - Lightning? Have a Shopify account and activate Shopify Payments Ensure physical retail locations match your store's country Sell in USD currency You have a WPA2 Wifi network A compatible iPad: iPad (7th & 8th generation) and iPad Air (3rd Generation) How do I charge the Shopify POS Terminal with iPad? Charge the POS Go using the provided USB cable. To charge the reader, plug the small end of the USB connector into the POS Go, and the large end into a wall adaptor. It takes 2-3 hours to fully charge, offering a whole day of selling. How do I set up my Shopify POS Terminal and Tablet Stand? Charge POS Go, turn on, select country, WiFi, enter password, and connect. It auto-updates. For the POS Tablet Stand: Insert iPad into case, attach to base aligning magnets, and lock with slider. Plug in power adapter. What happens if my Shopify POS Terminal and Tablet Stand is not working? If hardware issues persist, report to Shopify Support via ≡ > Support > Report a bug in Shopify POS app. Support will contact you after submission to troubleshoot the device. Shopify may cover defects found when using the product as suggested. Can I run the POS app on the POS Go when it’s docked? No, docking the POS Go disables functionalities such as the POS app, shifting the device to customer-facing utilities only. The full functionalities are restored once the device is undocked.